---
title: "Corrupted state.xml Issue"
description: "If you are experiencing the following issues, you may have a corrupted state.xml issue in your lab 50 installation:"
keywords:
  - "corrupt"
  - "corrupted"
  - "state"
  - "xml"
  - "statexml"
  - "gray"
  - "grey"
  - "order"
  - "orders"
  - "name"
  - "names"
  - "login"
  - "credentials"
  - "lost"
  - "password"
  - "cannot"
  - "print"
---

> **For AI agents:** the complete documentation index is at [llms.txt](/llms.txt). Append `.md` to any page URL for its markdown version.

##### Behavior and Issue:

If you are experiencing the following issues, you may have a corrupted state.xml issue in your lab 50 installation:

- The option to save your login credentials is selected, but lab 50 loses them everytime the software is closed and re-opened
- Orders appear in lab 50, but you are not able to print them, and they do not display the normal order processing screens
- Please locate your local copy of the state.xml file, usually found in *\*C:\Program Files (x86)\Photo Finale Print 50\**, and open the file in Notepad. If it opens up and the contents of the file are blank, then the state.xml file needs to be replaced.

##### Fixing the Issue:

If the file appears to be empty, replace your existing copy with the one found attached to this email or Web Page below. You will need to re-enter your lab 50 login credentials upon replacing this file.  This includes entering your proper dealer code.  To enter your dealer code click the Switch Accounts button on the log-in page.

### State.xml file to download:

| File                                   | Modified       |
|:---------------------------------------|:---------------|
| [state.xml](..\..\..\attachments\.xml) | by Russ McIver |